Personal Development

Courses We Offer

1. Personal Effectiveness

2. Negotiation Skills

3. Communication Excellence

4. Time Management

5. Business Etiquette

1. Personal Effectiveness

Do you wish that your staff could work more productively and effectively?

Find out how to become more effective in the workplace. In this course you will learn how to identify different behaviours in your people and how best to deal with them. Discover how to become more assertive and to allocate your time and efforts in a more productive manner. You will learn how goal setting can really make a difference in how effective you are and the results you achieve.

What will delegates get out of the course?

• Learn how to communicate effectively?
• Know how to develop a powerful vocabulary and give your voice power.
• Have skills to become more assertive and identify different behaviours.
• Discover best to organise yourself and set goals to achieve more.

Do you have effective and efficient staff? Are you stressed because of the failure to meet deadlines and targets? Do you work within a productive team?

Are you falling behind in your targets? Do you burn yourself out trying to figure out ways to work more efficiently to produce better results? Do you find it difficult to stay motivated?

This course will provide you with a better understanding on how to be more effective on all levels and across all your responsibilities in the workplace.

2.Negotiation Skills

Do you tend to think of any negotiation situation as only being win or lose?

There is a way to reach an amicable agreement – even in business! This course is about planning your negotiation to ensure success, eliminate threats, maximise your power and ultimately form lasting agreements that are win-win solutions for all parties. Feel proud of how professionally you handled the negotiation and the deal you received!

What will delegates get out of the course?

• Clear definition of what negotiation is
• Ability to conduct crucial research before the meeting
• Strategy for successful negotiation
• Understanding of what forms of negotiation should be used in different situations
• Knowledge of which behaviours could damage the talks
• Ability to achieve a win/win outcome

Do your business deals work out the way you want them to? Do you use the right words and techniques to conduct successful negotiations?

Are you equipped with the proper knowledge before going into a business deal? Do your words and actions reflect your company’s goals and targets effectively and present them in a clear and straight to the point manner?

This course is about planning your negotiation to ensure success, eliminate threats, maximise your power and ultimately form lasting agreements that are win-win solutions for all parties. It will provide you techniques to effectively win deals in your favour, while making sure that all parties feel satisfied. This course teaches you to have the competitive edge and be an effective negotiator.

3. Communication Excellence

Do you know the difference between powerful and submissive language? Which do you tend to use?

The way you interact with others can be the key to workplace success. Whether you want to develop rapport with others or manage challenging relationships, your style and interpersonal competence can make or break your chances of successful achievement. This course will fine-tune your existing communication skills and help you to communicate with real impact.

What will delegates get out of the course?

• Understanding of your own communication style
• Ability to pinpoint others’ styles and adapt to them
• Know-how to structure a clear, positive message
• Skill to influence others and be assertive
• Confidence to banish fear and use the principles of positive psychology
• Ability to disagree agreeably

Do you have difficulty communicating clearly and effectively to your peers, colleagues and clients? Do you sometimes have misunderstandings with peers or with clients just because of a poor choice of words?

Having trouble with dealing with other people in the organisation simply because of poor communication? Losing control in tough situations that could eventually lead to anxiety and unrest within the workplace? Not able to assert your authority because of bad communication practices?

This course will teach you effective communication techniques that will benefit both you and the organisation. It helps you to see the importance of non-verbal communication and the way it affects your interactions with people. You will know which areas of communication to give proper emphasis to and we provide effective tools to handle tough situations, give constructive feedback and improve all human interactions.

4. Time Management

Have you ever felt overwhelmed by how much you had to do and not sure where to start?

This course gives you the tools to regain control of your workload by managing yourself and others more effectively. You will learn how to prioritise intelligently, be able to say no assertively, delegate confidently and maintain a healthy work-life balance. Learn all the tricks that help you manage paper, be efficient electronically and have personal systems that work.

What will delegates get out of the course?

• A toolbox of tried and tested systems that work
• Effective prioritisation skills
• Ability to deal with interruptions assertively
• Skills to delegate effectively
• Knowledge of efficient paper and electronic management
• Clear understanding of how to maintain your work-life balance

Have you ever felt like there’s too little time with far too much to do? Are you often overwhelmed with your responsibilities and deadlines? Do you lose focus when the workload builds up and you don’t know where or how to start?

Are you losing the balance between your personal and work life? Do you feel stressed and burned out because you don’t know how to control work load versus your personal responsibilities? Are you anxious because you can’t meet deadlines and you feel like there’s just too much on your plate?

This course will teach you effective and efficient ways to balance work and personal responsibilities. It will give you the proper tools to regain control of your workload by effectively managing yourself and others. This session will also teach you how to prioritise intelligently and teach you assertive behaviour and efficient delegation skills. This course has all the tricks that will help you effectively manage your paper, electronic, and personal systems at work.

5. Business Etiquette

What are the rules of business etiquette in this day and age?

This course will guide you through best-practice for first meetings, office etiquette, dining manners and expected business courtesy. Learn how to make small-talk and establish rapport with ease. It is a fun and practical course with lots of opportunity for interaction and questions.

What will delegates get out of the course?

• Confidence to act appropriately in different situations
• Clear idea of expected courtesy and manners in business
• Knowledge of appropriate grooming in the first-world business arena
• Understanding of the value of having an effective network
• Top tips to build rapport and make contacts gravitate towards you
• The chance to ask all of those grooming and etiquette questions you have always wondered about!

Are you aware of the best practices for business etiquette? Do you know the importance of having excellent business etiquette and how this can crucially affect the business connections you make? Are you in constant fear of doing the wrong thing during client meetings or office gatherings?

Do you have the confidence to act appropriately in different situations, be it in the workplace or outside work? Do you have a clear idea of expected business courtesy and proper business conduct? Are you aware of appropriate grooming for the first-world business environment? Understanding the value of having an effective network will translate to having better business connections for you and your organisation.

This course will guide you through best-practice for first meetings, office etiquette, dining manners and expected business courtesy. Learn how to make small-talk and establish rapport with ease. It is a fun and practical course with lots of opportunity for interaction and questions.

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